Dear Client
We are so happy to invite you into our little world of creativity, technology and general geekiness. We hope to make this journey a little less stressful than it needs to be and give you a final product that you love.
Who we are
We are a team of designers, content writers, brand strategists and developers all working together to make beautiful and exciting things for you. Depending on your project and your needs, you might meet some or all of the people involved.
Our goal is to translate your company’s vision into beautiful, professional, creative designs. In the process illustrating the best your company has to offer, making sure it is a wonderful and memorable experience for your clients and visitors while making your life easier.
We strive to achieve visual appeal, simplicity and usability, always keeping the latest design and web usability trends in mind. We build strong, working relationships with our clients and work closely with you to ensure we understand and provide exactly what you need.
How to contact us
I, Vernita, will always be your first point of contact. If I am not available I will make sure you know who the next person in line is. We have a complete open door policy. Feel free to contact us anytime during business hours (9h00 - 18h00) with any questions or suggestions. If there is a crisis, of course please call immediately, no matter what time of the day!
Email: info@redswirldesign.co.za
Phone: + 27 82 488 5649
For any questions or comments directly related to the project, please use your new fancy-schmancy project management tool, Asana.
What to expect
At the beginning of the project you can let us know how much you want to be involved. Do you want to be part of choosing every detail or do you not want to be bothered by the small details? According to this, we will set up and schedule the project in our project management tool, Asana. This will detail every step we take, when and by whom. There will also be tasks assigned to you to give you opportunities to provide feedback and make suggestions as we go along. All communication will be managed through Asana to ensure nothing goes missing or gets confused. This way you can log in at any time and see the status of the project, read notes, answer questions and give feedback. Don’t fear, full instructions will be given at the beginning of the project. It is actually dead easy!
What we expect from you
As we go along we will need content and feedback from you from time to time. We would really appreciate it if you can stick to the timescale we both agree to at the beginning of the project. Of course there might be unavoidable situations and emergencies that might change the schedule. This is completely understandable so please discuss this with us as soon as it happens so that we can amend the timeframe.
Content
Content can either be provided by you or you can use one of our very talented content writers. All content will be loaded into a system called Content Snare so that everyone involved in the project has easy access to it at any time.
Time scale
A start date will be provided as soon as the deposit is paid. At this point we will also give you an estimate of when the project will be finished. The reason we say “estimate” is because a lot depends on how quickly you provide the content, feedback and answers to questions.
From many years of experience we realise that you might have other business matters that might take priority over this project or even private matters like holidays booked, and therefore it is important to work out a schedule that works for both of us. This will be discussed at the beginning of the project.
Payment
- 25% deposit up front to secure your starting date
- 25% installment when the project is started.
- 25% instalment when the development stage starts or three weeks after the start date of the project, whichever comes first.
- 25% balance and all other outstanding fees once the website has been tested and everyone agrees it is ready to go live, or six - - weeks after the start date of the project, whichever comes first.
Payment plans and package deals are available on request.
Thank You
We hope this answer a few of your immediate questions, but please don’t hesitate to get in contact if you have any other questions.
We hope to hear from you soon!
Kind Regards
Vernita
Red Swirl Digital Agency
Email: info@redswirldesign.co.za
Phone: +27 82 488 5649
